FAQs
Shipping & Returns
Q: How soon will my order be dispatched?
A: Online orders are processed Monday through Friday between 9:00 AM and 5:00 PM CST. Most orders are shipped within 48 hours of placement. Please note that orders submitted after 2:00 PM CST on Friday will be shipped the following Monday, as our shipping department is closed on weekends. Products requiring extended processing or shipping times are clearly indicated at the top of the respective product page.
Q: How long does shipping typically take?
A: Orders are shipped via UPS, FedEx, or USPS Ground, with standard delivery times of 2 to 7 business days from the date of shipment.
Q: Do you offer a return policy for shipped orders?
A: YES! We gladly accept returns within 30 days of the original purchase date. To begin the return process, please email us at contact@miau-pet.com. For detailed information on eligibility and return procedures, please refer to our Return Policy.
Q: How can I initiate a return or exchange?
A: We want you and your pet to be completely satisfied with your purchase. If you're not 100% happy, you can return your items within 30 days—no hassle. Customers are responsible for return shipping costs. To request a return or replacement, simply text our Customer Care team by phone at 1-800-672-4399, email us at contact@miau-pet.com, or chat with us on our website. We're here to help every step of the way! For detailed information on eligibility and return procedures, please refer to our Return Policy.
Q: Do you offer free shipping?
A: YES! We offer free ground shipping on all orders $30 or over.
Payments
Q: How do I add a payment method?
A: You can pay using a credit or debit card by navigating to Payment Methods and selecting “Add a New Credit or Debit Card.” Enter your card details exactly as they appear and click “Save Payment Method.”
If you're using an international card, enter a U.S. shipping address in the billing section and contact us separately with your actual billing address.
To pay with PayPal, simply click “Add Your PayPal Account,” sign in, and you’ll be redirected back to Chewy.com.
For Apple Pay, set it up through Wallet & Apple Pay in your device settings—once activated, it will appear as a payment option at checkout. If you prefer Google Pay, select “Buy with G Pay” during checkout, log into your Google account, confirm your billing details, and click “Pay” to complete your order.
Q: What payment methods do you accept?
A: We accept a wide range of payment methods, including Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and PayPal.
Q: Why isn’t my credit card being accepted?
A: If you're experiencing issues with your credit card, please ensure that the billing address matches the one on file with your bank or credit card provider. Enter the cardholder's name and credit card number exactly as they appear on the card. Before placing your order, don’t forget to include the CVV—the 3-digit security code located on the back of your card.
Support
Q: How can I contact Customer Care?
A: You can reach our dedicated Customer Care team at 1-415-727-6428, Monday through Friday, from 9 a.m. to 5 p.m. CST. You can also email us at contact@miau-pet.com, and we’ll get back to you within 24 business hours.
Q: What's the best way to know when an item is back in stock?
A: If an item is out of stock, you can sign up to be notified when it's available again. Just go to the item page, enter your email, and click 'Notify Me'. You can sign up for notifications on multiple items.
We’ll send one email notification for each item that’s back in stock. Signing up for notifications doesn’t reserve or guarantee item availability.
Can’t find the answer you need? Get in touch with our team.
Our team is just a message away and always happy to help! Message us Monday through Friday, between 9 a.m. and 5 p.m. CST at 1-415-727-6428 or email us at contact@miau-pet.com anytime!